Did my Premium membership expire or end?

Category: Knowledgebase

You can check if your account is set as a free or Premium fan on the mobile apps by checking at the top of the pull out menu. On the web version of the app, you'll see the same but it will be on the t...

I've upgraded to Premium but I still can't access premium content

Category: Knowledgebase

Sometimes there is a chance that things don't go to plan. We rely upon all of our systems talking together, including Apple and Google, in order to validate your status as a Premium app member with fu...

How do I buy coins to spend within the app?

Category: Knowledgebase

Coins are available in your wallet within the app.You can see the balance of your Wallet and Top Up from the Wallet Page which is in the Settings section on the app. You will also have the opportunity...

How do I request a refund for my subscription?

Category: Knowledgebase

Unfortunately, refunds are not available for subscriptions as content that is already Premium has been unlocked. To cancel and future payments please refer back to the way you paid.

How do I cancel my subscription?

Category: Knowledgebase

Cancelling your subscription is different depending on how you subscribed. Direct Subscriptions at GigRev If you subscribed outside of the mobile app or via a link, you most probably subscribed at the...

How do I add my profile picture in the app?

Category: Knowledgebase

If you didn’t add your photo when you registered or if your profile picture needs updating just log in to the app. Web AppYou can reach the web app from a URL like this; artistname.fan.direct. Then, ...