Did my Premium membership expire or end?

Category: Knowledgebase

You can check if your account is set as a free or Premium fan on the mobile apps by checking at the top of the pull out menu. On the web version of the app, you'll see the same but it will be on the t...

I've upgraded to Premium but I still can't access premium content

Category: Knowledgebase

Sometimes there is a chance that things don't go to plan. We rely upon all of our systems talking together, including Apple and Google, in order to validate your status as a Premium app member with fu...

How do I buy coins to spend within the app?

Category: Knowledgebase

Coins are available in your wallet within the app.You can see the balance of your Wallet and Top Up from the Wallet Page which is in the Settings section on the app. You will also have the opportunity...

Why can I not comment during live broadcasts?

Category: Knowledgebase

Commenting during live broadcasts is often blocked to free users. You can upgrade your membership at any time either via the in-app subscription or in the web app.

How do I request a refund for my subscription?

Category: Knowledgebase

Unfortunately, refunds are not available for subscriptions as content that is already Premium has been unlocked. To cancel and future payments please refer back to the way you paid.

I ordered merchandise and have a question about my order.

Category: Knowledgebase

If you ordered merchandise or have a question regarding your order, payment or delivery, please contact the company you bought from. All links in the app are to the artist's official merchandise selle...