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Why can't I comment on the Fan Wall?

If you are unable to comment on the fan wall in the app it is probably because you have a free account. Only Premium paid users can post text, photos and videos to the fan wall. 
How do I add my profile picture in the app?

If you didn’t add your photo when you registered or if your profile picture needs updating just log in to the app.

How do I watch video from the app on my TV?

Depending on your phone you should be able to "Cast" to your smart TV. The settings for this are not in the app, but instead in the phone's settings. Please consult your manufacturer or search the int...
How will I know when an artist is about to do a live broadcast?

Don’t worry, you won’t miss out! You’ll receive a notification to let you know that your favourite artist is live now or has scheduled a broadcast for 1, 5, 10 or 30 minutes. Just make sure you have y...
Did my Premium membership expire or end?

You can check if your account is set as a free or Premium fan on the mobile apps by checking at the top of the pull out menu. On the web version of the app, you'll see the same but it will be on the t...
Why can I not comment during live broadcasts?

Commenting during live broadcasts is often blocked to free users. You can upgrade your membership at any time either via the in-app subscription or in the web app.
Why are apps only available for users that are 17 years or older?

Both Apple and Google have strict policies on how they publish apps. Because our apps have access to external links, such as links to tickets and merchandise, Apple and Google automatically enforce a ...
I missed a live broadcast. Will it be available again?

If you missed a live broadcast sometimes you'll find it in the Archives Video section of the app. If it's not there it is because it hasn't been made public. This is a choice for the app owner.
I forgot my password. How do I get in to the app?

If you don't know your password, open the app and click "Log In". On this page, there is a "Forgot password?" link. Click the link and follow the instructions. This will allow you to choose a new pass...
How do I contact the artist?

Try contacting the artist by @mentioning
Where is the GigRev page?

Access Experiences runs this service and payments are now taken during your signup.

How do I cancel my subscription?

Cancelling your subscription is different depending on how you subscribed.

I've upgraded to Premium but I still can't access premium content

Sometimes there is a chance that things don't go to plan. We rely upon all of our systems talking together, including Apple and Google, in order to validate your status as a 
I ordered merchandise and have a question about my order.

If you ordered merchandise or have a question regarding your order, payment or delivery, please contact the company you bought from. All links in the app are to the artist's official merchandise selle...
I have a question about tickets for an event or concert/gig

Our app provides links to approved ticket sellers. We do not sell tickets directly. Please check where you bought your tickets and contact the ticket agent directly. Unfortunately we don't have the in...
How do I request a refund for my subscription?

Unfortunately, refunds are not available for subscriptions as content that is already Premium has been unlocked. To cancel and future payments please refer back to the way you paid.
How do I buy coins to spend within the app?

Coins are available in your wallet within the app.
How does Virtual Gifting work?

Virtual gifts can be given by any fan, Free or Premium to show appreciation and support for your artist.

How do I add to my fan bio?

You can add a bit about yourself to your bio. This includes text, emojis and even links to your social media pages.

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I've upgraded to Premium but I still can't access premium content

Category: Knowledgebase

Sometimes there is a chance that things don't go to plan. We rely upon all of our systems talking together, including Apple and Google, in order to validate your status as a Premium app member with fu...

How do I buy coins to spend within the app?

Category: Knowledgebase

Coins are available in your wallet within the app.You can see the balance of your Wallet and Top Up from the Wallet Page which is in the Settings section on the app. You will also have the opportunity...

How do I request a refund for my subscription?

Category: Knowledgebase

Unfortunately, refunds are not available for subscriptions as content that is already Premium has been unlocked. To cancel and future payments please refer back to the way you paid.

Why can I not comment during live broadcasts?

Category: Knowledgebase

Commenting during live broadcasts is often blocked to free users. You can upgrade your membership at any time either via the in-app subscription or in the web app.

Why can't I comment on the Fan Wall?

Category: Knowledgebase

If you are unable to comment on the fan wall in the app it is probably because you have a free account. Only Premium paid users can post text, photos and videos to the fan wall. 

I ordered merchandise and have a question about my order.

Category: Knowledgebase

If you ordered merchandise or have a question regarding your order, payment or delivery, please contact the company you bought from. All links in the app are to the artist's official merchandise selle...

Where is the merchandise I ordered?

Category: Merchandise

You've reached the platform that runs the app. If you have any questions regarding merchandise that you should have received, you should have had an email from the store that you purchased from. We ru...

Where are my concert tickets?

Category: Event Tickets

You've reached the helpdesk for the app and fan platform.When you purchase tickets for concerts and events, these are dealt with my the relevant ticket agent you purchased from, such as TicketMaster.P...

How do I add to my fan bio?

Category: Knowledgebase

You can add a bit about yourself to your bio. This includes text, emojis and even links to your social media pages. Here's how to do it: Web AppYou can reach the web app from a URL like this; artistn...

Did my Premium membership expire or end?

Category: Knowledgebase

You can check if your account is set as a free or Premium fan on the mobile apps by checking at the top of the pull out menu. On the web version of the app, you'll see the same but it will be on the t...

Where is the GigRev page?

Category: Knowledgebase

Access Experiences runs this service and payments are now taken during your signup. You can still manage your subscription at https://shop.gigrev.com or within Apple and Google App Stores if you subsc...

How does Virtual Gifting work?

Category: Knowledgebase

Virtual gifts can be given by any fan, Free or Premium to show appreciation and support for your artist. Virtual Gifts also highlights your comment in busy comment streams. If you're a free user you c...